Terms, Conditions and Return Policy
Axia Painting Studio, who help manage and maintain the official https://www.axiapainting.com/ website (referred to as “We”, “Our” and “Us” in these terms) suggest that the customer (referred to as “You” and “Your” in these terms) should spend some time reading through these terms of trading. By entering a purchase transaction with Axia Painting Studio you automatically agree to our Terms and Conditions. Our Terms and Conditions are liable for change at any time in which case you will be notified by email.
Validity
These terms of trade govern the sale and supply of goods by Axia Painting Studio to you. Axia Painting Studio may amend these terms from time to time. You shall be notified of any amendments by a notice on the Axia Painting Studio website.
Axia Painting Studio’s Contract With You
No contract shall exist between you and Axia Painting Studio until Axia Painting Studio has sent you an email confirming receipt and acceptance of your order. Axia Painting Studio is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods or the order appearing onAxia Painting Studio’s site or for unavailability (see 3. below). Axia Painting Studio reserves the right to place restrictions on the volume of any goods ordered. By placing an order for products with age restrictions you declare that you are of legal age to purchase those products.
Pricing and Availability
The prices and availability of the goods are specified on the Axia Painting Studio site. Such information is subject to change without notice. There shall be an additional charge for delivery, the amount of which shall vary according to the delivery method that you choose. In the unlikely event that the goods are unavailable, or that Axia Painting Studio needs to vary the price due to supplier price increases, tax changes or site errors for example, following confirmation of your order Axia Painting Studio shall send you a notification by email and allow you the opportunity to cancel your order if Axia Painting Studio has not done so itself.
Cancellation
Cancellations prior to dispatch will be accepted on standard items. Cancellations will not be accepted once goods have been dispatched. For special order or non-standard items, cancellations will not be accepted.
Delivery
Delivery is charged at cost based on the weight of the order. We continually review postage charges and alternative carriers to offer you the most competitive rate available. Goods should be ready to dispatch within 3 working days of receipt of the order providing goods are in stock and available. This may take longer during busy periods such as release weeks, Christmas and Black Friday sales. Dispatch dates may vary depending on stock availability and public holidays. All deliveries will not require a signature unless specified at the point of order. Please note delivery dates cannot always be guaranteed and may be subject to circumstances out of the Axia Painting Studio control. Axia Painting Studio does not accept claims for loss due to late delivery. Web products may be supplied without outer boxes and in a ziplocked bag.
Duty and Tax
Please check with your local customs office for any customs charges and import taxes that may apply to your shipment before placing any orders as you will be responsible for paying these fees. If a shipment is refused and returned due to unpaid fees then we will not be able to refund your order or send it again.
Shortages or Damages
Goods must be inspected on delivery and all claims or shortages must be reported within 5 working days of receipt of delivery in order for any rectifications to be made.
Returns
Where goods have been ordered in error or are not received as expected Axia Painting Studio may agree to their return and a refund minus postage and packaging on the following conditions: Returns authorization must be requested within 48 hours of receipt of goods. The reference number received with this authorization must then be quoted on any accompanying documentation in relation to the returned goods. Goods must then be returned to the below address within 7 days from receipt of authorization. Goods must be returned unused, in perfect, saleable condition and in their original packaging. It is the responsibility of the buyer to arrange for the return carriage and to ensure that the goods are adequately packaged so as to avoid damage in transit. Axia Painting Studio accepts no responsibility for goods lost or damaged in transit to us. We strongly recommend that proof of purchase or dispatch is acquired by the buyer prior to return. For any goods returned as faulty, goods will be inspected before any refunds or replacements will be made. This does not affect your statutory rights. Please contact us at email at axiaminiatures@gmail.com
Governing Law and Jurisdiction
Contracts between you and Axia Painting Studio shall be governed by Italian Law and all disputes shall be submitted to the non-exclusive jurisdiction of the Italian courts.
Invalidity of Terms and Conditions
If, for any reason, part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.
Exchanges
We only replace items if they are defective or damaged following the guidelines stated below. Please read it carefully. We require images as proof of defect/damage and we will check if they are eligible or not based on the cited guidelines. If the item is eligible for exchanges, send us an email at axiaminiatures@gmail.com
What models are eligible for exchanges?
Models with big mould slips Models with big bubbles on delicate parts like face, hafts of weapons, fine detailed items Crushed items Models with miscasts (like missing parts) In general models that cannot be repaired in an easy way
What models are NOT eligible for exchanges?
Models with clear snapped parts that need only to be glued back Models with fine bubbles that can be filled with super glue Models with fine mould lines typical of models Models that have been already cut and filed and in general that have been already altered in any way
