Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:

  • Gift cards
  • Downloadable software products


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at



Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged following the guidelines stated below. Please read it carefully. We require images as proof of defect/damage and we will check if they are eligible or not based on the cited guidelines.

If the item is eligible for exchanges, send us an email at assist@heresylab.com and send your item to: 

Via 2 Giugno, 18
Quinto Vicentino (VI)
36050 ITALY

What models are eligible for exchanges?

Models with big mould slips

Models with big bubbles on delicate parts like face, hafts of weapons, fine detailed items

Crushed items

Models with miscasts (like missing parts)

In general models that cannot be repaired in an easy way

What models are NOT eligible for exchanges?

Models with clear snapped parts that need only to be glued back

Models with fine bubbles that can be filled with super glue

Models with fine mould lines typical of models

Models that have been already cut and filed and in general that have been already altered in any way


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 

Via 2 Giugno, 18
Quinto Vicentino (VI)
36050 ITALY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your untracked returned item.

Need help?

Contact us at assist@heresylab.com for questions related to refunds and returns.